Privacy
Last updated 14 September 2026
Dialiq. is provided by Nexev Pty Ltd trading as OSMIQ in Australia.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you use the Dialiq. mobile application and related services.
Dialiq. is designed to support people living with kidney disease by helping them record and understand information such as nutrition, fluid intake, blood pressure, weight, symptoms and other information relevant to their kidney care.
We take the privacy of personal and health information seriously. This policy should be read together with our Terms of Use.
What we collect
When you use Dialiq., you may provide the following information.
Account information
This may include your name, email address, date of birth and authentication information.
Health profile information
This may include your kidney care type, CKD stage, dialysis modality, medical conditions, allergies, foods to avoid, care goals and other information you choose to include in your profile.
Meal and nutrition label photographs
You may upload or capture photographs of meals, food packaging or nutrition labels for analysis.
Dietary and fluid information
This may include meals, food diary entries, estimated nutrient intake, fluid intake and phosphate binder records.
Health measurements
You may record information including
other laboratory or health information you choose to enter
Dialiq Chat
We may store messages and conversations you choose to save when using Dialiq Chat.
Feedback and communications
We collect information you provide when you contact us, submit feedback or communicate with our team.
If your Dialiq. account is linked to a participating dialysis clinic or healthcare service, certain information may be provided by that organisation.
This may include information such as:
pathology or laboratory results
sex
diabetes status
dialysis related information
clinical targets
other information recorded by your healthcare team
The original clinical record remains under the control of your healthcare provider and may be subject to separate privacy, health record and retention requirements.
Linking your Dialiq. account to a clinic may require information such as an activation code and your date of birth to verify your identity.
How we use your information
We may use your information to:
provide and operate Dialiq.
maintain your account
personalise features based on your care profile
analyse meal and nutrition label photographs
estimate kidney relevant nutritional information
provide Dialiq Chat responses
display health trends and summaries
support dietary and fluid tracking
provide reminders and notifications you have enabled
support connection with participating healthcare providers
maintain the security and reliability of the service
respond to questions, feedback or support requests
meet legal, regulatory and compliance obligations
We do not sell personal information or health information.
How we share information
We only disclose information where necessary to operate Dialiq., provide requested services, support clinical connectivity or meet legal obligations.
Service Providers
Google Firebase
Purpose: authentication and account access
Information may include email address, account identifiers and authentication tokens.
Google Cloud Vertex AI
Purpose: AI powered meal analysis, nutrition label analysis and Dialiq Chat.
We use Google Cloud services subject to the applicable Google Cloud and Vertex AI data processing terms.
Google Places
Purpose: identifying restaurants where you choose to use restaurant related meal features.
Information may include approximate location or information relevant to the restaurant lookup.
Participating healthcare providers
If you link Dialiq. with a clinic, information may be exchanged where necessary to establish and maintain that connection.
The information available to a healthcare provider will depend on the clinic integration and the permissions associated with that service.
No Sale of Personal Information
OSMIQ does not sell your personal information or health information.
We do not provide your personal health information to advertisers for targeted advertising.
Legal and Safety Requirements
We may disclose personal information where required or authorised by law.
This may include circumstances involving:
a court order
a lawful government request
regulatory obligations
the investigation of suspected unlawful activity
the protection of our legal rights
serious threats to the health or safety of a person
Your Rights and Choices
Access
You can access much of your information directly through the Dialiq. app.
You may also request access to personal information we hold about you by contacting:
Correction
You may update or correct many profile details and health entries directly within Dialiq.
You may also contact us if you believe information we hold about you is inaccurate, incomplete or out of date.
Account Deletion
You can request permanent account deletion through:
Settings > Delete Account
Deleting your account permanently removes information controlled by Dialiq. where technically and legally permitted.
Information forming part of an official clinical record held by your healthcare provider will not be deleted through this process.
Notifications
You can manage Dialiq. reminders and notifications through the app settings or your device notification settings.
Dialiq. does not currently send marketing communications.
Australian Privacy Requirements
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where those laws apply to our activities.
Health information is treated as sensitive information and is handled with additional care.
You may contact us to:
request access to your information
request correction of your information
raise a privacy concern
make a privacy complaint
Contact:
If you are not satisfied with our response to a privacy complaint, you may be entitled to contact the Office of the Australian Information Commissioner.
International Privacy Rights
Depending on where you live, additional privacy rights may apply.
These may include rights relating to:
access
correction
deletion
restriction of processing
data portability
objection to certain processing
withdrawal of consent
OSMIQ does not sell personal information.
If you wish to exercise a privacy right, contact:
We may need to verify your identity before processing certain requests.
Changes
We may update this Privacy Policy as Dialiq. develops, new features are introduced, our technology providers change or legal requirements evolve.
Where changes are material, we may notify you through the app or another appropriate communication channel.
The date at the top of this policy indicates when it was most recently updated.
Contact
For questions, privacy requests or complaints relating to Dialiq., contact:
OSMIQ
Nexev Pty Ltd trading as OSMIQ
Australia
Email: doyoung.kim@osmiq.health